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General Booking Terms & Conditions

ARRIVAL & DEPARTURE:

Check-in 3.00 p.m. / Checkout 11.00 a.m.

LOCATION:

In winter: right next to the slopes (5 m from the ski storage)
In summer: numerous hiking routes starting right at the hotel doorstep

COMMON ROOMS:

  • warm, family-friendly atmosphere
  • furnished with passion for detail
  • "Tyrolean style", combined with decent elegance 
  • cozy chimney corner to dream and linger
  • elegant dining hall, Tyrolean "Stube", "Anna Stüberl" furnished in old wood 

 

FURTHER:

  • heated ski and boots storage
  • washing machine and dryer with coin slot

 

PARKING AND UNDERGROUND GARAGE:

Free parking slots are provided at the hotel.
Slots in the community parking garage can be booked for 12 € per day.

ROOMS AND HOLIDAY APARTMENTS:

  • Cozy double rooms and comfort double rooms in various sizes
  • Spatious suites and apartments
  • 3 holiday apartments for individual needs


SAUNA AREA „alpenRelax“:

Winter: open daily from 3.30 p.m. until 7.00 p.m.
Summer: open daily (upon request) from 4.00 p.m. until 6.30 p.m.

MASSAGES (for a fee)

 

CUISINE & SERVICE:

  • Individual and cultivated service
  • Breakfast buffet with bio and whole-food corner, cereals, curd, a selection of fruit juices, crusty buns, selected jams, honey and sweet milk bread, various types of cheeses and cold cuts, cooked eggs, in winter also egg dishes and fried bacon, ...
  • Excellent cuisine: Typical Tyrolean dishes, prepared in a light and wholesome manner, as well as international culinary delights for gourmets  

 

Winter:

  • 5-course dinner with a choice of 3 main courses
  • Daily salad buffet
  • Daily selection of appetizers from the buffet
  • Weekly from January:
    Sundays: Welcome reception
    Thursdays: Themed buffet

 

Summer:

  • 4-course dinner with a choice of 2 main courses, vegetarian meals upon request, salad buffet
  • Welcome reception every Saturday or Sunday

 

For meals that are not consumed, no compensation can be granted.
We kindly ask you to dress appropriately (no sporting clothes, shorts, ...) for the meals.


Unfortunately, we cannot take into account VEGAN dietary requirements.


CHILDREN'S OFFER:

Cribs, high chairs at the restaurant, children's play room at the hotel, computer games, darts, billiard. Please note that children up to 15 years of age are only admitted at the textile sauna.

CHILD CARE:

In winter:
From Sunday to Friday at Bobo's Kindergarten at the ski school, for children of 3 years and older, all-day care with lunch from 4 years and up.

CHILDREN'S SKI PASS:

Children of 8 years and under are FREE, reduced from 8-16 years.
Proof of age required.

DOGS: PLEASE INFORM US IN ADVANCE!

We chare 25 € per dog and day. Unfortunately, provision of food is not possible. We kindly ask you to supervise your dog during the day and not leave it in your room on its own. Please understand that your four-legged friend cannot be admitted to the dining hall.

SHORT-TERM STAY SURCHARGE:

For a stay of 3 days or less, we charge a short-term stay surcharge of 10 %.

FINAL INVOICE:

For the payment of your final invoice we accept cash in EUROS as well as Maestro debit cards, Visa or Eurocards/Mastercards.

 

HOSTING AGREEMENT:

Upon realization of a booking, the Austrian hotel terms and conditions apply. In the case of delayed arrival or early departure, the entire booking duration will be charged.

 

CANCELLATION POLICY:

  • Up to 91 days before arrival – Euro 50,- cancellation fee
  • 90 – 31 days before arrival – 20 % cancellation fee
  • 30 – 3 days before arrival – 90 % cancellation fee
  • Until day of arrival – 100 % cancellation fee
  • The reference date for cancellation is the date of the arrival of the written cancellation statement (via fax or email).


TRAVEL CANCELLATION INSURANCE:

Cancellation sounds aggravating. And it is - for everyone. It is a pity if someoe cannot come and rooms remain vacated, even though others might have wanted to come. On the other hand, there may be unforeseen events for everyone.
Our request: Please inform us in time and take out a travel cancellation insurance with us.  Rate: 5 %
of the total price with the first payment